Refund Policy

Clinica Medica will facilitate a hassle-free online secured payment gateway registration facility wherein the users visiting the website can access the payment gateway /registration and can utilize the said services and make payments. Since most of the services offered under the Clinica Medica services in nature, there is no return of the services availed through our Clinica Medica’s website, but certain refund and cancellation policies apply which may differ or vary from time to time and also service to service, please read all refund and cancellation related policies to the service, or promotion before availing and/or before registration.

Clinica Medica will offer refunds purely on the basis of facts concerning an individual case. There will be no refunds for cancellations post a registration, unless sufficiently provided evidence for – mistaken denominations, factual errors, inaccurate payment deductions, duplicate payments or any other instance where refund is agreed by management.

Refunds if any will be made to the same card or account using which the payment was initially made and it will be processed only after verification of the accountholders credentials. No cash or cheque refunds will be made under any circumstances.

  • Users cannot return the same order more than once.
  • Clinica Medica shall not be responsible in case communication is not received by the customer due to incomplete contact details given by the individual.
  • Customers requesting serial or repeated refunds may be blocked to access the services provided on the website.
  • For claiming refund, the payee should provide valid invoice of the investigations & ID documents of the customer who is seeking refund so as to be able to get the refund.
  • No interest will be paid on refund

All refunds would be made in time frame of 21 days. Any query with respective agreed refund can be addressed to citing the receipt number against which refund is requested for.

Clinica Medica reserves the right to modify/change the policy without prior intimation/publication/prior information.

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